All
Natural Stone
Frequently Asked
Questions
Q. How long will it take to deliver my tiles?
A. Usually 3 to 4 working days from receipt of order to delivery.
It is possible to deliver next day but to do this we need the order before
10.00am. Next day delivery will involve a small extra shipping cost.
Q. How are the tiles delivered?
A. They are delivered on a tail lift lorry using a pallet
truck. They can be rolled
a short distance from the lorry providing the ground is smooth
and solid. The driver cannot help move the tiles into the property.
Q. What is your minimum order quantity?
A. We have no minimum order quantity. We always ship on a
pallet with a standard cost to most parts of the
Q. Can I apply stone tiles to an uneven floor?
A. Yes, floors with minor bumps and hollows can be levelled
by using more or less adhesive. For more uneven floor use a self levelling
compound before tileing.
Q. Can I have underfloor heating
with stone tiles?
A. Yes stone is the ideal flooring for use with underfloor heating of either the electric or piped water
types. With both systems a flexible adhesive and grout is important.
Q. Where can stone tiles be installed?
A. For a detailed technical report refer to BS5385 Wall and
Floor tiling.
The tiles must be laid on a suitable substrate, the surface must
be flat, dry, clean free of dust or grease. Below are brief notes on the likely
substrates encountered:
Sand and cement screeds
A dry level screed is ideal for laying natural stone tiles.
Newly laid screeds must be fully cured before stone is installed. The generally
recommended drying time is 20-30mm per week, possibly longer with bad weather
conditions.
Timber suspended floors
The floor must not flex under the load of the tiles. To
strengthen the floor fix 18mm plywood over the floor in a staggered pattern and
screw down at 140mm centres. A flexible adhesive and grout must be used when
fixing to timber floors.
Existing tile floors
Loose tiles should be removed and the remainder thoroughly
cleaned and degreased.
Cork, vinyl and wooden floors